Who Should I Contact to Complain about a Mortgage Broker?

If you’re having trouble with a Mortgage Broker, you need to know who to contact for help. You can start with the Mortgage Broker’s company, State Licensing Authority, Consumer Financial Protection Bureau, Better Business Bureau and finally consider legal action.


5 MAIN steps you need to follow while contacting to complain a Mortgage Broker are listed below:

  1. Mortgage Broker’s Company
  2. State Licensing Authority
  3. Consumer Financial Protection Bureau (CFPB)
  4. Better Business Bureau (BBB)
  5. Consider Legal Action


1. Start with the Mortgage Broker’s Company

First, try solving the problem directly with the Mortgage Broker or their company.

Here’s how:

  1. Keep Records: Save all your emails and notes from calls.
  2. Be Clear: Explain the problem and what you want done.
  3. Follow Up: If you don’t hear back, reach out again.


2. State Licensing Authority

Mortgage Brokers are usually licensed by state agencies which investigate complaints.

Here’s what to do:

  1. Search Online: Find your state’s licensing authority.
  2. Check Their License: Make sure the broker is licensed and get contact details.
  3. File a Complaint: Use the online form on the agency’s website.


3. Consumer Financial Protection Bureau (CFPB)

The CFPB oversees financial services and can help with Mortgage Broker issues.

Here’s how to contact them:

  1. Go to the CFPB Website: Use the complaint section.
  2. Provide Details: Include all relevant information about your issue.
  3. Track It: Follow the status of your complaint online.


4. Better Business Bureau (BBB)

The BBB helps resolve business disputes.

Here’s what to do:

  1. Visit the BBB Website: Go to the complaints section.
  2. Submit Details: Provide information about the broker and your complaint.
  3. Wait for Mediation: The BBB will contact the Mortgage Broker and help mediate.


5. Consider Legal Action

If all else fails, you might need to consider legal action.

Keep these points in mind:

  1. Consult a Lawyer: Find one who specializes in mortgage or consumer law.
  2. Gather Evidence: Collect all documents related to your complaint.
  3. Evaluate Costs: Weigh the costs and benefits of taking legal action.



Dealing with a problematic Mortgage Broker can be really frustrating, but knowing who to reach out to can make it a lot easier. Start by talking to the broker’s company. If that doesn’t work, contact your state’s licensing authorities, then try the CFPB and the BBB. If all do not work, you might think about legal action. Following these steps can help make sure your complaint gets heard and resolved.